Refund Policy

Refund handling is managed by the distributor that fulfilled your order. The Platform supports the operational flow of return acceptance and refund issuance but does not itself sell the goods.

When refunds apply

Refunds may be issued for damaged-in-transit goods, short-shipped items, or pre-agreed cancellations. Cash-on-delivery orders are refundable only against returned goods accepted by the distributor.

How to request a refund

Open the relevant order from /orders and select "Raise a dispute". Distributors respond within 3 business days. Disputes that remain unresolved after 7 business days are escalated to SutraFin support.